We upgraded all lighting to energy-efficient LED tubes, helping reduce our annual electricity use by 1,550.8 kWh and cutting carbon emissions by approximately 789.66 kg CO₂e. (Figures as of 2024)

• We promoted electronic approval processes, reducing the use of 27,055 sheets of paper and cutting carbon emissions by approximately 121.75 kg CO₂e.
• We encouraged the use of e-invoices, saving 10,421 sheets of paper and reducing carbon emissions by around 27.09 kg CO₂e.
• We digitalized our member DM communications, saving 2,000 sheets of paper and lowering carbon emissions by approximately 9 kg CO₂e. (Figures as of 2024)

From 2023 to 2024, we launched a nationwide recycling campaign for vaccum insulated bottles and cookware, offering 24 collection points across Taiwan. Together with our customers, we successfully recycled 3,136 bottles and 38 cookware items.

At our retail stores, we encouraged customers to reuse paper bags, reducing the needs for single-use packaging and supporting circular economy practices. As a result, we eliminated the purchase of new paper bags entirely.

We strengthened waste sorting and recycling practices in our warehouse operations, working with certified recyclers to ensure lawful and environmentally responsible handling.
In 2024, we recycled 3,060 kg of scrap iron and 3,536 kg of paper waste — all with verified treatment documentation.

In 2025, all employees took part in coral restoration efforts in Penghu, a hands-on way to protect marine biodiversity.
Activities included coral seedling attachment, marine ecology education, and awareness programs about ocean conservation.
A total of 123 participants helped restore 276 coral seedlings.

In 2025, we organized a beach cleanup campaign to raise awareness of ocean protection and sustainability among our employees and the local community.
A total of 123 participants joined the effort, collecting 360 kg of marine debris.

We launched a packaging weight reduction initiative for three types of boxes, aiming to reduce material use while maintaining delivery safety.
All packaging materials are PVC-free. Our paper-based packaging contains over 90% recycled paper, and our plastic packaging includes more than 25% recycled content - combining sustainability with product protection.

In 2024, we conducted 1,946 SGS inspections to ensure product safety, compliance, and consistent quality. We also launched an innovative and pioneering platform for accessing digital inspection reports, offering greater transparency and convenience for our customers.

To strengthen consumer trust and assurance, we provide product liability insurance of up to NT$40 million annually.

We offer multiple service channels to ensure timely and professional support for our customers. As of 2024, we have handled 2,497 service cases, continuously improving our response efficiency and customer satisfaction.

From 2021 to 2024, we contributed a total of NT$8.7 million in charitable donations, supporting a wide range of a wide range of social initiatives, including child welfare, sports development, arts and culture, medical aid during the pandemic, and consumer rights protection.

We strive to build a healthy, happy, and balanced workplace culture by offering health checkups, wellness seminars, onsite medical services, and group life insurance.
To promote work-life balance, we organize team-building events, social gatherings, travel subsidies, and various employee benefit programs.

We support lifelong learning and sustainable growth by offering training subsidies, specialized programs, and innovation incentives to encourage employees to keep learning and strengthening their capacity to innovate.

We handle labor disputes, terminations, and other sensitive HR matters with care and professionalism, fostering sound labor relations.
Secure and confidential grievance channels are managed by designated personnel to ensure fairness, transparency, and trust in the workplace.

We continue to promote care and skill development for employees in the later stages of their careers.
As of 2024, 32.8% of our employees had between 10 and 15 years of service, reflecting strong retention and workplace stability.

We implement comprehensive occupational safety policies covering a wide range of workplace risks, including sexual harassment prevention, data security, emergency response, maternal protection, and safety for older workers — ensuring a safe and healthy environment for all.

As of 2024, we had established 89 internal control procedures to strengthen our audit and oversight functions.

In 2025, we established a Sustainability Development Committee to lead CSR, ESG, and SDG initiatives across the company.

In 2022, our company was honored with the “Long-Established Enterprise Award” by the Ministry of Economic Affairs, in recognition of our decades-long commitment to economic progress and social contribution.

In 2024, our cybersecurity system remained fully operational, successfully blocking approximately 7,313 threats.
Comprehensive security measures were in place to ensure information protection.

We conducted biannual social engineering drills (targeting 61 employees with 305 test emails) and hosted awareness seminars to strengthen data breach response preparedness.

We performed system-wide scans for personal data twice a year and encrypted approximately 424 sensitive files.
The number of unsecured records continued to decrease, supported by a formal data protection policy.

As of 2024, we had launched a total of 5,494 innovative products.

We continued investing in innovation and R&D, obtaining 464 patents as of 2024.